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We are proud of our reputation for fairness in the way we deal
with our policyholders. However, occasionally disputes or misunderstandings
can happen. If you have any enquiry or complaint about your policy
or a claim made under it, you should first phone:
Customer Services:0870 606 1369
or write to:
Quality Manager
BDML Connect Ltd
The Connect Centre
Kingston Crescent
Portsmouth
Hampshire
PO2 8QL
or click
here to contact us online...
Details of your policy and the policy or claim number will help
us to deal quickly with your enquiry.
The Chief Executive of the Insurer identified in your current Schedule
or Certificate of Motor Insurance. We will provide the address on
request.
Or, if the Insurer concerned is a Lloyd's of London syndicate:
Complaints and Advisory Service
Lloyd's
Lime Street
London
EC3M 7HA
If the Insurer concerned is a member of the Financial Ombudsman
Service:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone:0845 080 1800
A reference to the Ombudsman will not prejudice your right to take
legal action.
If you are uncertain about who you should approach, please contact
us for advice.
Remember that these organisations will usually require that we
have sent you a final decision letter.
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