| We are proud of our reputation for
fairness in the way we deal with our policyholders. However, occasionally
disputes or misunderstandings can happen. If you have any enquiry
or complaint about your policy or a claim made under it, you should
first phone Customer Services on 0870
242 0056 or write to:
Quality Manager
BDML Connect Ltd
The Connect Centre
Kingston Crescent
Portsmouth
Hampshire
PO2 8QL
or
If your complaint is against the Insurer, we will provide you with
details so that you can contact the Chief Executive of the Insurer
identified in your current schedule and certificate of motor insurance.
If the Insurer concerned is a Lloyd's syndicate you can contact:
Lloyd’s Complaints Department
Lloyd's
One Lime Street
London
EC3M 7HA
If we or the Insurer have given you a final response and you remain
dissatisfied you may refer your case to the Financial Ombudsman
Service (FOS):
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
|
