Complaints Procedure

At masterquote we endeavour to make sure every customer experiences a friendly and helpful service and are extremely proud of our reputation for treating customers fairly. However, occasionally disputes or miscommunication can occur so if you have a query or complaint about your policy then please let us know.

You can contact our customer service team either by:

Telephone: 0870 606 1369*

Address:
Quality Manager
BDML Connect Ltd
1000 Lakeside,
North Harbour,
Western Road,
Portsmouth PO6 3EN

Or Email: complaints@bdml.co.uk

If you remain dissatisfied you can contact the insurer as per your schedule and then the Ombudsman.

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone: 0300 123 9123*

A reference to the Ombudsman will not prejudice your right to take legal action. If you are uncertain about who you should approach, please contact us for advice. Remember that these organisations will usually require that we have sent you a final decision letter.