Complaints Procedure

At masterquote we endeavour to make sure every customer experiences a friendly and helpful service and are extremely proud of our reputation for treating customers fairly. However, occasionally disputes or miscommunication can occur so if you have a query or complaint about your policy then please let us know.

You can contact our customer service team either by:

Telephone: 0844 335 1028*

Address:
Quality Manager
BDML Connect Ltd
The Connect Centre
Kingston Crescent
Portsmouth
Hampshire
PO2 8QL

Or Email: complaints@bdml.co.uk

If you remain dissatisfied you can contact the insurer as per your schedule and then the Ombudsman.

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone: 0845 080 1800*

A reference to the Ombudsman will not prejudice your right to take legal action. If you are uncertain about who you should approach, please contact us for advice. Remember that these organisations will usually require that we have sent you a final decision letter.

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masterquote is owned and operated by BDML Connect Limited, part of the Capita Group, The Connect Centre, Kingston Crescent, Portsmouth PO2 8QL.

Registered in England number 2785540. BDML Connect Limited is authorised and regulated by the Financial Services Authority 309140 www.fsa.gov.uk

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* • Calls to 0844 numbers from a BT Landline are 2p per minute, calls to 0845 numbers from a BT Landline are currently set at 2p per minute.
Calls from mobiles and other networks may vary. Please check with your network operator.