Online Documentation
Our site is designed to securely store insurance documentation that contains personal and sensitive data supplied by you, for the purpose of arranging and administering insurance contracts.
This data will be treated as confidential and will be held in a secure environment. You are the only person who can access your policy documentation by using the required security questions.
If you purchase a policy from us, we will email you a personal reference number and a link to our secure site within 5 working days, in order that you can download your policy documentation.
Your policy documents will be available for the duration of the policy and you can use this link at any time.
We recommend that you download your documents immediately and check them carefully. Please save them in a safe place.
FAQs
- Q. What happens if I don’t receive an email?
A. We will send you your documents within 5 working days. Please ensure your email account is configured to accept our email and any spam or junk mail filter are switched off. Our system monitors the delivery of your documents and if we can not provide them electronically we will send them in the post. However if you haven’t received them after 5 days please contact us on ***************.
- Q. What happens if I can’t download my documents?
A. Please contact us on ***************.
- Q. What happens if I forget my email address or security questions?
A. Please contact our Customer Service Team on *************** who will be happy to assist.
- Q. What happens if I change my mind and wish to receive my documents in the post?
A. Please contact our Customer Service Team on ****************** who will be happy to assist.
- Q. How do I cancel my policy?
Please send an email to enquiries@bdml.co.uk confirming that the policy to which the certificate relates has ceased to have effect or deliver a legible printed copy of the certificate endorsed with the same statement with your signature.
- Q. What happens if my certificate has been lost or destroyed?
A. Please send an email to enquiries@bdml.co.uk confirming that the policy to which the certificate relates has been lost or destroyed.
