Contact us

Need to discuss your insurance quote, or existing policy? Please contact us using the following details. Our dedicated advisors will be happy to assist with your query.

For masterquote Vision Telematics queries, please click here.

New customers

If you would like help whilst shopping on the internet for a car or home quote please contact the internet helpdesk on: 02394 003173 for motor or 02394 003174 for home. Our opening hours are: Monday to Friday 8.00am - 6.00pm, Saturday 9.00am - 2.00pm. You can also email us at:

Existing Customers

Did you know you can now use our self-service portal to make amendments to your policy and view your documents. To do so please click here

(Self-service portal is only available to customers that purchased their policy after 7th September 2016)


Customer Services (Motor/Home insurance)

02394 003200 for motor or 02394 003201 for home

Renewals (Motor/Home insurance)

02394 003196 for motor or 02394 003197 for home

Claims line

02394 003198

Monday – Friday, 8.00am - 6.00pm
Saturday, 9.00am - 2.00pm

If you would prefer to write to us please use the following address and specify the product and/or department you require:

masterquote insurance
The Connect Centre
Kingston Crescent

Our aim is to provide a high level of service to all of our customers. If you have any comments, or experience any issues, about our service please do not hesitate to contact us and we will do everything we can to deal with your query.